Field service management software is an extremely valuable tool in the hands of a company that utilizes reps in the field. When employees are out in the real world working on a regular basis, it is essential to have the right technology to link everyone together. If you\’re looking for the right field service solution for your business, here are 4 critical features that you need.
Dispatch and Scheduling
One of the most important features to have in many business models is the ability to schedule field technicians and dispatch their work orders to them remotely. A robust field service scheduling component will reduce hours of manual labor transmitting information back and forth between the parties in your business.
A solid scheduling module will allow the dispatcher to drag and drop work orders onto a master calendar that includes all of the available technicians. Field techs can clock in and out, as well as request time off, so that their actual schedules are reflected instantly to the dispatcher. When a job is scheduled, the tech is notified and no one has to communicate manually. It may also be able to notify your customers without any additional steps.
Job Information Transmittal
In conjunction with a good dispatch module, it s also critical to make sure your field service software transmits information between the office and the field. For example, when a job is scheduled, the technician can instantly receive any necessary documents about that job. The documents can be accessed from a mobile device, and they immediately know everything they need to know about the job. Additionally, the information that the service technician collects in the field can also be documented to that customer s file.
Depending on the product or service that you offer, you may want to look for a program that offers preventative maintenance schedules. With this feature, the program will remind your customer that it is almost time to have preventative maintenance on their products performed. In some cases, the program allows the customer to pick an available time to have a technician come out and perform the maintenance.
If you engage in any job where the parts and services vary from one customer to the next, job costing is essential. By creating a work order for each job, the parts and labor used can be applied to a specific job. Many field service programs allow you to enter the basic items from the office when the work order is created, and then any additional items can be added by the field service technician while they are on the job. This makes it possible to better track the profitability of your jobs and see where all your inventory is actually going.
For more information visit www.miracleservice.com‘, ‘Field service management software is an extremely valuable tool in the hands of a company that utilizes reps in the field. When employees are out in the real world working on a regular basis, it is essential to have the right technology to link everyone together. If you\’re looking for the right field service solution for your business, here are 4 critical features that you need.